Visitor management

Biesbosch stories anno now

In Biesboschcentrum Dordrecht an exhibition was opened end of March 2013: ‘Biesbosch stories anno now’. Sitting in a chair made from inlaid wood with cushions made of Scottish Highlander leather, you can listen to 40 short stories of people who lived and worked in the Biesbosch. Some of the stories can be listened to on location with the new app. There is also a ‘listening chair’ in Café-RestaurantVissershang in Hank. Another chair will travel along the Biesbosch Ambassadors. You can find a picture of the exhibition here.


Park-App for the Biesbosch, the Broads and the Polders of Kruibeke

La Mosca from Gent is working since January on an application for smart- and iPhones to use in the three STEP-areas. The working group in which people from all the partners are represented already had a serious amount of debating, discussing, mailing, calling, deliberating,... on their plate to come to a concept that is satisfiying for the three areas; dynamic, interactive, internet-independant, diverse, and off course with a touch of sustainability. Considering the issue of sustainability a workshop took place on the 22nd of June in 2012. Tina Stroobandt from Jusbox showed the public what ingredients are crucial in an smart- or iPhone app. Then she put the participants to work to figure out which messages on sustainability should be integrated and how. (powerpoint)


Ideas Design Academy Eindhoven on the Biesbosch

Students form the Design Academy Eindhoven developed interesting and inspiring ideas and objects to make the Biesbosch more accessible. They put together a beautiful exhibition about their projects in Dordrecht (June-July 2010). Look at the pictures of their exhibition in the

Exhibition catalogue (in Dutch). Nine of the projects will be studied for realisation in the Biesbosch.


Gateways to the Biesbosch

In 2010 the Biesbosch has researched the functions and facilities of gateways to the Biesbosch.

What types of gateways, where, what do visitors want, involvement of entrepeneurs and sustainablity are all issues in the report. Report in Dutch with an English summary on pages 5 till 7.



Participation Plan for the Sigmaplan
The fact that more room will be given to water, means that the public will be more frequently confronted with water-related questions and challenges. This will give the ever-changing water issues a new dimension. In their turn, society and its citizens will confront water managers with different needs and ideas concerning water management. Participation is often a key word. On behalf of Waterwegen & Zeekanaal NV, a "Participation Plan" was developed for the Sigmaplan, in which the polders of Kruibeke are a part of.

Two cases of the Participation Plan have already been executed. The first was a training program for guides in estuarine nature areas, which has already proven to be a success. The second was the composition of an educational package for primary school students.



Broads Authority 'Widening Views'

The Broads Authority has been working with other members of the National Parks family on a project called Mosaic to increase visits to the Parks from under-represented groups of people, particularly ethnic minorities. On Tuesday 4th and Wednesday 5th October 2011 the Broads Authority will host an international conference called ‘Widening Views’ at Norwich City Football Ground. It will be a chance to share thinking with our STEP partners from the Netherlands and Belgium about ways of attracting new audiences to the countryside. Speakers will include those new to experiencing National Parks and other special areas. The event is being partly funded with money from the European Regional Development Fund through the STEP programme. It’s hoped that there will be attendance from other Mosaic teams within the English National Park network, local community champions, Broads tourism businesses and countryside management organisations.



Monitoring visitors Biesbosch

In 2008 the National Park organization, Recreation authority Hollandse Biesbosch and Staatsbosbeheer

have research carried out by an external agency. It was intended as a baseline measurement. The

monitoring was done using different methods. Read the Dutch report here.


The goals for this monitoring were:

- to know how the Biesbosch is used by visitors

- to know the quality of the Biesbosch for recreation

- to create a system of monitoring for recreational behavior

- to know how we can facilitate the guests as much as possible


Some of the results:

- The total number of visits (land and water recreation) is calculated at 3.1 million per year.

- Most of these visitors, about 85%, live in the region (< 30 km).

- The most imported motifs for visiting the Biesbosch are sociability and battery charging.

- There is a great repeat visit, especially for water recreation (10-50 times per year).

- the average time land and water visitors spend is just over 3 hours

- 28% of the visitors visited one of the two visitor centers.


Before 2015 the next monitoring will take place using the same methods.





Peer review meeting: Visitor Management

On September 16 & 17, 2010, the five partners gathered in Kruibeke, Belgium to think about various aspects of visitor management. They discussed the needs of different target groups, investigated the functions and necessity of a visitor centre and found out more about ICT tools for visitor management.


Read the report of the meeting here.



The Broads & Visitor Management

The Broads Authority has developed a number of interpretive tools using new technology balanced with more traditional methods of on-site interpretation in sensitive locations.


One example implemented through the STEP programme is an augmented reality application for use with smartphones. It uses GPS technology to identify parts of a site and provide educational information about it.


The site of Buttles Marsh in the Broads was chosen as an area where this type of interpretation could be used successfully. It consists of 42 hectares of arable land next to the How Hill National Nature Reserve. The land has been encouraged to revert to a wetland to attract bitterns and other rare, water-loving birds as part of a European Union LIFE project. Part of the story for this interpretation is how people have utilised the land throughout history for their own benefit, including reedcutters, farmers and millwrights.


The main target audiences are holiday makers and visitors, plus school children between the ages of 7 and 11 who attend courses at the How Hill Norfolk Broads Study Centre.


There are also plans for similar schemes at Whitlingham Country Park and the Trinity Broads.



Tree Plant Action for local children of Kruibeke

On March 16 and 17 2011 Waterways and Seecanal organised a Tree Plant Action in cooperation with the agency of Nature and Forestry. More than 300 children helped planting almost 1000 trees to compensate the loss of trees for the realisation of a flood control area. Local mascotte Xavier joined

the children in their fantastic labour. Enjoy the movie!

Language: English Nederlands (Dutch)  
Biesbosch Gogkbr broads zee